Customer service

Our customer service representatives are trained for all our programmes and have a direct access to our processing platform to provide your customers with the most appropriate reply and solution.

  • Phone customer service, email and chat, Monday to Saturday from 9am to 7pm
  • Interactive Voice Interface dedicated line for any emergency outside these hours (loss, theft, cancellation, etc)
  • Continuous training of our teams on new products and new technologies
  • Monitoring, customised reporting, statistics and complete records of all exchanges through our ticketing software
Excellence at the service of your customers
Our customer service delivers a high level of efficiency and quality. Your users are in direct contact with our multilingual agents based in France in our own call centre and trained in the specifics of your products. We are able to handle all topics and issues with unrivalled professional expertise for a call centre. In addition, our agents come from different sectors and are continually trained to our new tools to ensure the highest level of service. All calls and conversations are recorded and archived. So your users can benefit from professional assistance at every level.