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Security center

How we work every day to guarantee the security of your account and our recommendations for preventing fraud.

Being on the lookout for fraud

At Sogexia, we offer secure online services that comply with high security standards for risk-free financial management. However, it is crucial to you remain vigilant in the face of online scams and fraud.

The most common fraud schemes:

  • Phishing: A method used by fraudsters to obtain your personal and financial data via emails that appear legitimate. Sogexia will never ask for your sensitive information by email or telephone.
  • Fraudulent sites and shops: Fake websites imitating legitimate sites and fake online shops created with the aim of collecting your banking information.
  • Advance fee: Scam requiring an initial payment in exchange for false financial promises.
  • Malware: Viruses and Trojans targeting users of online banking services with the aim of stealing information via infected devices.
  • Fraudulent SMS and calls: These are attempts to obtain personal information via SMS messages or calls posing as trusted entities.
  • Misleading financial offers: Savings or credit products with unrealistic terms, often followed by demands for payment in advance.
  • Identity theft: Using the identity of Sogexia or its employees to offer false financial products.

How to recognise a fraud attempt:

  • Offer that is too appealing or request for personal information
  • Promise of high returns with little or no risk.
  • Pressure to act quickly or allegedly limited offers.

Sogexia does not offer investment or savings products, and our advisers do not make outbound calls to sell products. We may, on occasion, send you marketing or product information by email. It is important to note, however, that we will never ask you by post, email or telephone for your personal, login or credit card details, nor will we encourage you to visit or log on to a site via email.

If you suspect fraud, we strongly encourage you to contact the relevant authorities. Sogexia is an accredited payment institution, dedicated to your security and the protection of your finances.

Your security is our priority.

At Sogexia, we guarantee secure access to your accounts using state-of-the-art security standards. Here's how:

  • Secure login: Access your accounts via strong identification, using a unique username and password. Protect your data by never sharing your login details.
  • Site check: Make sure you are browsing the real Sogexia site by checking the address (starting with ‘https://’) and the security padlock in the address bar, indicating a secure connection.
  • SSL encryption: We secure all the pages on our site with EV 256-bit SSL encryption for maximum protection.
  • Automatic disconnection: To prevent unauthorised access, your online session ends after 8 minutes of inactivity.
  • Connection tracking: Check the date and time of your last connection from the ‘Settings’ > ‘Security’ tab of your account to view recent activity.
  • Browser tracking: You will receive an email notification when a connection to your account is made from an unknown browser. You can also view the full list of unknown browsers and delete one or more known browsers.
  • Strong authentication: Reinforce security with two-step authentication, requiring a unique password sent by SMS or phone call to access your account.

Security and trust are at the heart of our services, giving you the peace of mind you need to manage your finances.

Simple steps you can take.

To keep your devices and data secure and enjoy a worry-free experience, we recommend that you follow these simple steps.

Your personal information:

  • Never write down your PIN or keep it with your card.
  • Never store your passwords in a file on your computer or devices.
  • Do not share your passwords with other people.

Your devices

  • Keep your antivirus software up to date.
  • Keep your operating system up to date.
  • Keep your web browser up to date.
  • Install a firewall on your computer.
  • Check that your connection is secure.

Your online activities

  • Don't open attachments from people you don't know or open attachments from people you do know (unless you know their content).
  • Do not click on links in an e-mail.
  • Do not connect to your bank's website using a search engine: always enter the address yourself in the browser or bookmark the site.
  • Don't use a computer you don't know to log in to your online account.